Refund policy
- Consumer Guarantees under Australian Consumer Law (ACL)Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Custom-Made & Personalized Products (Change of Mind)Please note that all of our products—including custom name stickers, personalized stamps, and hand-drawn designs—are made-to-order and custom-manufactured specifically for you.Under Australian law, we do not accept returns, refunds, or exchanges if you simply change your mind, make a mistake during ordering, or no longer want the items once production has begun.Please double-check all personalization details (such as names, spelling, text, sizes, and design options) carefully before completing your checkout.
- Faulty or Damaged Items (Major Failures) We take great pride in our craftsmanship and quality, but if your product arrives with a major error or defect, we will resolve it immediately. A major error includes:Spelling mistakes or design errors made by us (which differ from your originally submitted order details).Severe printing defects or product failure that makes the item unusable.The wrong item or incorrect product variation being sent.
- If you believe your item is faulty, please contact us within 7 days of receiving your package at kidspocketworld@gmail.com. Please include your order number and clear photos of the defect. Once assessed and verified, we will arrange a complimentary replacement or a full refund.